Below FAQ are some common concerns of our clients, if you have other questions, please e mail us at hello@creamcollection.com.au
If you are using a mobile device: Scroll down to the description tab on the product page and below the type is a size chart. If you are viewing on a desktop : On each product page is a green button with the wording SIZE CHART. Click on that button and the relevant size chart will appear.
Sure, please purchase the style, colour and sizes you would like from the online store and we will send you the garments. Once you have made your decision, please keep or return the unworn/unmarked garments back to us and we will refund you in full for the returned items, less shipping fees
Our organic cotton garments do not need special washing care.
A 40 degree wash with line drying in the shade is all you need.
CREAM COLLECTION garments are exclusively available through this online store
Sure, sounds like a great idea. On each product page is a grey button with the wording ADD NAME HERE, click on that button and a sheet will appear where you can enter the name you want embroidered . You can select the font, colour and position you require. Each embroidered name costs AUD$15.00. Please allow up to 3 extra days to the usual shipping time frame for embroidery.
Each name costs AUD$15.00 to embroider
No, it is not safe to soak your uniforms in pre wash detergent like NAPISAN, SARD, WHITE KING, BOOST or any solution with Sodium Percarbonate in it as this breaks down the fibres of your garment and causes the metal fasterners to dislodge.
Sure. Please return unworn/unmarked garments to :
CREAM COLLECTION
P.O.Box 376
Oatley
2223
NSW
Australia
within 14 business days and we will refund you in full, less shipping costs.
**SALE Items cannot be refunded, returned or exchanged for a different size - Thank you for your understanding.
**PERSONALISED or EMBROIDERED items cannot be returned or exchanged for a different size - Thank you for your understanding.
If you would like to Exchange the style or size you ordered, please return items within 14 business days of receipt. Please fill in the form here and return the item to the address on the form. The shipping costs for the returned items is for your account.
Refunds
If you would like a refund on the item you purchased, please return the item within 14 business days of receipt. Please fill in the form here and return the item to the address on the form. The shipping costs for the returned items is for your account.
Refund Policy
All our garments are quality controlled at our warehouse before sending them to you, no faulty goods will be sent out. All sales are final. If for any reason an inferior item is received, we will pay return postage and once received we will examine, and if found to be faulty, we will replace it with another of the same item. This must be claimed within 7 days of receipt, please e-mail us at hello@creamcollection.com.au to make your claim. Any claim after three months will not be accepted. The claimed item must be returned in the original condition it was sent. Please check the sizing chart on each product page to ensure you've purchasing the perfect fit.
Exchanges
If you would like to Exchange the style or size you ordered, please return items within 14 business days of receipt. Please fill in the form here and return the item to the address on the form. The shipping costs for the returned items is for your account.
Refunds
If you would like a refund on the item you purchased, please return the item within 14 business days of receipt. Please fill in the form here and return the item to the address on the form. The shipping costs for the returned items is for your account.
Refund Policy
All our garments are quality controlled at our warehouse before sending them to you, no faulty goods will be sent out. All sales are final. If for any reason an inferior item is received, we will pay return postage and once received we will examine, and if found to be faulty, we will replace it with another of the same item. This must be claimed within 7 days of receipt, please e-mail us at hello@creamcollection.com.au to make your claim. Any claim after three months will not be accepted. The claimed item must be returned in the original condition it was sent. Please check the sizing chart on each product page to ensure you've purchasing the perfect fit.
**SALE Items cannot be refunded, returned or exchanged for a different size - Thank you for your understanding.
**PERSONALISED or EMBROIDERED items cannot be returned or exchanged for a different size - Thank you for your understanding.
Sure. Our minimum order quantity for aprons is 20 pieces per design and for garments like jackets, shirts or pants the minimum order quantity is 50 pieces. E mail us at hello@creamcollection.com.au with your design request and we will get back to you within 24 hours.
Sure we can. We use DHL to ship all parcels to physical addresses. Please note that DHL does not deliver to Post Office Boxes.
Good question, the recipient is liable for any taxes and duty costs. These costs will be calculated by the receiving country's customs department. CREAM COLLECTION cannot be held responsible for these costs.
Unfortunately not, SALE priced garments are exceptionally good value, and are below cost price, for this reason unfortunately we cannot offer refunds. Please be aware of this before you purchase. Thank you.
If you are visiting the store through a mobile phone, as the size chart is a link please ensure you have disabled "Pop Up blocker" or "Ad blocker" . The size chart link is working. If you cannot view the size chart on your mobile phone, please use a desktop to view the size charts. Thank you.
If you reside in Australia : Delivery to metro areas will be within 3 business days. If you live in a regional area, delivery will be within 5 business days.
We use Australia Post for international orders and your order will reach you within 10-20 business days.
